Privacy & Legal Notice

Guarantee of Privacy

Gilchrist & Soames respects your privacy and pledges to keep your trust. All personal information you provide is kept confidential and protected with the utmost care. We will not sell or disclose any information that identifies you to an unrelated third party without your approval.

What information is gathered?

When you contact us via our online form, we collect personal contact information such as your name, address, phone number, email address and property name. All such information is safely stored in a secure database.

We also collect a log file of all visitors’ IP (Internet Protocol) addresses to help monitor our server connections and web traffic. This information also tells us what areas of our website are most visited, what browsers are used, and how long visitors stay on our website. We use this information to better customise our website for you.

Gilchrist & Soames does not sell products for purchase by children and does not gather personal information from anyone under 18. If you are under 18, you may use Gilchrist & Soames only with involvement of a parent or guardian.

How is this information collected?

Gilchrist & Soames will never collect personal information without your knowledge or consent. Any personal information that is collected is done so when you fill out the contact us page.

We also use persistent cookies so that you can access previously entered information. That way, you won’t have to reenter information at every new visit to the Gilchrist & Soames website. Gilchrist & Soames does not and cannot use cookies to retrieve personal information about you from your computer.

What are cookies?

Cookies are small files created by your browser to enable our systems to recognise you when you return. This information is for internal use only; we don’t share it with others. The help tab on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether.

How is my information used?

Information collected by Gilchrist & Soames is used for several purposes. First, we collect information to figure out how to improve our website by seeing which areas, features, and products are most popular. Second, we collect information to target our messaging to be the most relevant for each visitor. Third, we collect email addresses to notify customers about news and products on the  Gilchrist & Soames website. You may choose not to have these emails sent to you.

Is my information shared?

Gilchrist & Soames will not sell or disclose your personal information without your consent and approval. All identifying information that you choose to disclose with Gilchrist & Soames remains safely stored with Gilchrist & Soames. Only authorised employees (such as our billing department or a customer service representative) are granted access to your information.

Conditions of Use

Gilchrist & Soames may modify its website or this privacy policy at any time, and such modifications shall be effective as soon as the modified policy is posted. Accordingly, you agree to review the policy periodically, and your continued access or use of this website shall be deemed your acceptance of the modified agreement.

Questions & Comments

We are happy to hear from you and representatives are available from 8:00am – 5:00pm, Eastern Standard Time. Please contact Customer Care at:

Phone: 317.786.8037 (toll free in the United States: 1.800.592.8862)
Fax: 317-786-8511
In Europe: +44 (0) 1733 384100